January 2018 - Bomb Shell Author

Service Management Case Study

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Case study: 1. First priority to educating staff 2. How all the tea were processed? 3. Employer’s need to answer the customer questions? 4. Training employees has a knowledge about their product 5. Peet’s employees guide customers to taste, compare and learn about different teas. Peet’s provides excellent service as well as product Human and … Continue reading Service Management Case Study